Your Privacy Matters to Us
At Plumbing Now, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and how we keep it safe. It applies to all services provided by Plumbing Now, including our website (plumbingnow.ca), phone communications, text messaging, and in-person service calls.
Information We Collect
We may collect the following personal information when you contact us, request a quote, book a service, or visit our website:
- Your name, phone number, email address, and home or property address
- Details about your plumbing service needs
- Payment information (processed securely at the time of service)
- Call recordings and text message conversations for quality and training purposes
- Website browsing information such as pages visited, device type, and general location
How We Use Your Information
We use your personal information to:
- Schedule and complete plumbing services at your property
- Communicate with you about appointments, service updates, and follow-ups
- Send appointment reminders and service confirmations via text message
- Respond to your inquiries by phone, text, or email
- Process payments for completed work
- Improve our website, services, and customer experience
- Send occasional newsletters or seasonal maintenance tips (you can unsubscribe at any time)
- Manage your Diamond Club membership, if applicable
Service Providers
We work with trusted service providers to deliver and improve our services. These providers only access your information as needed to perform their functions and are required to protect it. Our current service providers include:
- Jobber (scheduling, dispatching, customer communications, and AI-powered receptionist)
- CallRail (phone call tracking and routing)
- Google (website analytics, advertising, business profile management)
- Mailchimp (email newsletters)
- Finance It (customer financing, when applicable)
- Microsoft Clarity (website usage analysis)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies and Website Tracking
Our website uses cookies and similar technologies to understand how visitors use our site and to improve your experience. This includes:
- Google Analytics for website traffic and usage patterns
- Google Tag Manager for managing tracking tools
- Microsoft Clarity for session recordings and heatmaps
- CallRail for phone call attribution
You can manage cookie preferences through your browser settings. Disabling cookies may affect some website features.
How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using secure systems for scheduling and payment processing, and limiting access to your information to authorized team members.
How Long We Keep Your Information
We retain your personal information for up to seven (7) years, in accordance with Canada Revenue Agency record-keeping requirements. After this period, your information is securely deleted or anonymized. If you request earlier deletion of your information, we will accommodate your request where permitted by law.
Your Rights
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Know what personal information we hold about you
- Request corrections to inaccurate information
- Withdraw your consent to the collection or use of your information (subject to legal and contractual requirements)
- Request deletion of your personal information
To exercise any of these rights, please contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
Dot Barbeau
Plumbing Now
Phone: 613-722-8887
Email: db.plumbingnow@rogers.com
2487 Kaladar Ave #2120, Ottawa, ON K1V 8B9