About These Terms
These Terms of Service apply to all plumbing services provided by Plumbing Now (“Plumbing Now,” “we,” “us,” or “our”) to residential customers in Ottawa and the surrounding areas. By booking a service or using our website, you agree to these terms.
Services
Plumbing Now provides residential plumbing services across Ottawa and rural Eastern Ontario, including plumbing repairs, drain cleaning, well pump installation and repair, sump pump services, water heater repair, fixture installation, water treatment, and 24/7 emergency plumbing.
All work is performed by licensed plumbing professionals. Denis Barbeau, co-owner, holds a Master Plumber certification, the highest level of plumbing certification in Ontario.
Scheduling and Appointments
Appointments can be booked by phone, through our website, or via text message through our automated scheduling system powered by Jobber. We will confirm your appointment details by phone or text.
We make every effort to arrive within the scheduled service window. If we need to reschedule, we will notify you as soon as possible.
There is no cancellation fee or no-show fee. However, we appreciate advance notice if you need to cancel or reschedule so we can offer the time to another customer.
Text Messaging
Plumbing Now uses a dedicated phone number powered by Jobber to communicate with customers via text message. By providing your phone number and engaging with our text messaging service, you consent to receive messages related to:
- Appointment scheduling and confirmations
- Service updates and follow-ups
- Responses to your inquiries
- Review requests following completed service
Message frequency: varies based on your service needs and inquiries.
Message and data rates: may apply. Standard carrier fees may be charged by your mobile provider.
To opt out: Reply STOP to any text message to unsubscribe at any time.
For help: Reply HELP or call us at 613-722-8887.
Payment
Payment is due upon completion of service. We accept cash, credit card, and financing through Finance It for qualifying jobs.
You will receive a clear explanation of the work required and the cost before we begin. We believe in honest assessments and transparent pricing.
After-Hours and Emergency Service
Plumbing Now offers 24/7 emergency plumbing service across the Ottawa area. After-hours and emergency service calls may be subject to additional surcharges. These surcharges vary based on service area, time of call, and the nature of the emergency.
Your technician will confirm any applicable surcharges before beginning work.
Warranty on Work
We stand behind our work. Warranty coverage varies by service type:
- Diamond Club Members — 2 years parts & labour on all covered work
- Equipment (well pumps, sewage & sump pumps, water treatment systems) — 1 year parts & labour
- General Service & Repair — 30 days labour
- Customer-Supplied Fixtures — 30 days labour only
- Drain Services — No warranty
If an issue arises with covered work within the applicable warranty period, we will return to resolve it at no additional cost.
Warranty Exclusions
The following are not covered under any warranty:
- Drain cleaning services, as blockages can recur due to external factors beyond our control
- Damage caused by misuse, neglect, or unauthorized modifications to our work
- Pre-existing conditions unrelated to the service we performed
Diamond Club Membership
The Diamond Club is our premium maintenance membership. Members receive:
- Priority service scheduling
- 15% savings on all services, repairs, and the dispatch fee (a maximum of $300.00)
- Extended 2-year guarantee on repairs and replacements (in place of the standard 1-year warranty)
- Annual 100-point plumbing inspection
Diamond Club memberships are billed on an ongoing basis. Members may cancel their membership at any time after completing one (1) year of membership. There are no refunds for membership fees already paid. The extended 2-year guarantee applies to work performed during the active membership period and remains in effect after cancellation for work completed while the membership was active.
Service Area
We serve Ottawa and surrounding areas including Kanata, Orleans, Nepean, Barrhaven, Stittsville, Manotick, Findlay Creek, Russell, Embrun, Dunrobin, Carp, and Kemptville. Service availability in outlying areas may vary.
Website
Our website (plumbingnow.ca) is provided for informational purposes. While we make every effort to keep content accurate and up to date, the information on our website does not constitute a binding offer or guarantee. Pricing, service availability, and other details may change without notice.
Limitation of Liability
Plumbing Now will perform all services with reasonable care and in accordance with industry standards. Our liability for any claim related to our services is limited to the cost of the service provided. We are not liable for indirect, incidental, or consequential damages.
Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with a revised effective date.
Privacy Policy
Your privacy matters to us. Please review ourPrivacy Policy to understand how Plumbing Now collects, uses, and protects your personal information when you use our website or services.
Contact Us
If you have questions about these Terms of Service, please contact:
Dot Barbeau
Plumbing Now
Phone: 613-722-8887
Email: db.plumbingnow@rogers.com
2487 Kaladar Ave #2120, Ottawa, ON K1V 8B9